FAQs

Please follow the steps below:

1. The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate to slow down than the setting.
   
2. Check the bandwidth of internet connection. If the internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
   
3. Ethernet switching hub can smooth the frame rate.

Please follow the steps below:

1. Download the search tool: IP Finder II.
   http://www.planet.com.tw/en/product/images/48630/UT-IP%20Finder%20II_v1.0.zip
   
2. Install and open the IP Finder II to search the camera.
   
3. Select the camera and click the "Restore Factory" button to restore all settings to the factory default setting. By default setting, the username and password are both "admin".

User name = admin and password = admin. Note that it’s all case sensitive.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port, RTSP port and TCP ports need to be opened on the firewall or NAT router. By default, the HTTP port is 80, the RTSP port is 554, and the TCP ports are 9060 and 9061.

Please follow the steps below:

1. Re-power the device if cannot be found within 1 minute.
   
2. Do not connect the ICA-M3380P over a router as IPWizard II program cannot detect the device over the router.
   
3. If the IP address is not assigned to the PC running IPWizard II program, then IPWizard II program cannot find the device. Make sure that the IP address is assigned to the PC properly.
   
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-M3380P.
   
5. Check the firewall setting of your PC or notebook.

Please go to Focus and press Auto Focus to adjust the focus automatically. If the image is already bad, you could press Focus/Zoom to adjust the focus manually.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.