FAQs

To recover the default IP address and password, please follow the steps below:

1. Remove the power and Ethernet cable. Press and hold the button as shown in the picture below.
   

2. Power on the camera. Don’t release the button during the system booting.
3. It will take around 30 seconds to boot the camera.
4. Release the button when camera finishes process.
5. Re-login the camera using the default IP (http://192.168.0.20). Username: admin, password: admin

Please follow the steps below:

1. Re-power the device if cannot be found within 1 minute.
   
2. Do not connect the ICA-M5380P over a router as IPWizard II program cannot detect the device over the router.
   
3. If the IP address is not assigned to the PC running IPWizard II program, then IPWizard II program cannot find the device. Make sure that the IP address is assigned to the PC properly.
   
4. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this ICA-M5380P.
   
5. Check the firewall setting of your PC or notebook.

The ICA-HM132 can send JPEG/AVI files via FTP, email and SD Card when motion detected.

The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.

The ICA-5250V(v2) included corridor mode to change video field to vertical. Its sensor is improved to display color video in dark conditions without having to enable IR LED.

Make sure that your Internet Explorer is version 11. If you are experiencing problems, try adding the camera’s IP address to the IE11’s compatible list.

Maybe NAT router does not support UPnP function. Please check user’s manual of router and turn on UPnP function.