FAQs

Please follow the steps below:

1. Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160 x 120 or 320 x 240 and disable audio.
   
2. Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

Regarding this detail descriptions, it is suggested to download the product and read the documentation for more understandings, thank you.

Please follow the steps below：
1) Restore the factory default setting by pressing and holding down for more than 5 seconds on the device.
2) And reconfigure the device.

When a PC connects to network camera for the first time, a pop-up Security Warning window will appear asking you to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
Network congestion may prevent the image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the Device.

The default IP address is 192.168.0.20, and you could use the Device Search utility on the bundled CD to obtain the current IP address of IP camera. Please refer to the user’s manual for more detail information.

Check the IP address of the device by using the PLANET IP Wizard II program or by UPnP discovery or set the device to default by Reset button.