FAQs

Please install Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI file recorded by the device.

1. Please refer to the picture below.

2. After you press the button, the OSD menu will come out. You can use the button to control the menu, just like the joystick.

The NVR supports 36 cameras in H.265 mode but 32 cameras in mixed mode (H.265 & H.264). The default mode of the NVR is mixed mode. Therefore, users must switch the NVR to H.265 mode first to be able to have the 36 cameras connected in H.265 mode.

Check IP address of device by using PLANET Smart Discovery Lite program or by UPnP discovery or set the device to default by reset button.

The ICA-HM315W supports 10 maximum concurrent users.

The ICA-HM316W can send JPEG/AVI files via FTP, SAMBA, and email when motion detected.

Please follow the steps below ：
1)Default Gateway and DNS server address should be set up correctly.
2)If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server