FAQs

The device is not weatherproof. It needs to be equipped with a weatherproof case for outdoor use. However, when equipped with a weatherproof case, it might disable the audio function of the device.

Please follow the steps below:

1. Download the search tool: IP Finder II.
   http://www.planet.com.tw/en/product/images/48630/UT-IP%20Finder%20II_v1.0.zip
   
2. Check the IP address of the device by using PLANET IP Finder II program.

The device uses Category 5 UTP cable allowing 10/100BASE-TX networking within 100 meters.

Please follow the steps below:

1. Re-power the device if you cannot find the unit within 1~2 minutes.
   
2. Do not connect device over a router. PLANET IP Finder II program cannot detect device over a router.
   
3. If there are two wired/wireless network cards on laptop, the IP Finder II cannot detect the camera, please disable the network card which is not connecting to the camera.
   
4. If IP address is not assigned to the PC that is running PLANET IP Finder II program, then PLANET IP Finder II program cannot find device. Make sure that IP address is assigned to the PC properly.
   
5. Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device.
   
6. Check the firewall setting of your PC or Notebook.

If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.

Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft’s Internet Explorer from the Microsoft webpage. If the IE version is version 11, please set IE11 compatibility to enabled.

Please follow the steps below:

1) Unplug the power jack to turn off the power of the camera.

2) Insert a pin into the reset hole as circled in red in the figures below. Sense a button and keep it pressed until instructed to release.

3) Plug in the power jack to turn on device, in about few seconds the status LED will be flashing quickly.

4) Release the button (remove the pin from the reset hole). The camera should now be back to factory default.

5) Login the camera using the default IP (http://192.168.0.20), and username (admin), password (admin).