FAQs


Product Category
Keyword
A :

Username = admin and password = admin.
Note that it’s all case sensitivity.

A :

Please follow the steps below:

1) Unplug the power jack, and then press and hold the reset button.

2) Power on the camera. Don’t release the button during the system booting. It will take around 30 seconds to boot the camera.

3) Release the button (remove the pin from the reset hole). The camera should now be back to factory default.

4) Login the camera using the default IP (http://192.168.0.20). Username: admin, password: admin.

A :

Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio.
Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device.

A :

Follow the steps below.
1.Restore the factory default setting by pressing and holding down more than 5 seconds on the device.
2.Reconfigure the device.

A :

Check IP address of the device by using PLANET IP Installer program or by UPnP discovery or by setting the device to default by reset button.

A :

The video images might be noisy if the device is located in a very low light environment. Make the condition around the camera brighten.

A :

Check the IP address of the device by using PLANET IP Wizard II program or by UPnP discovery or set the device to default by reset button.

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